We ship orders during normal business hours, Monday – Friday. Orders will be shipped within 1-2* business days.
Our free shipping option is UPS Ground (3-5 business days). Please note that we cannot ship to PO boxes.
Once your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! If you do not receive a confirmation email, please email help@susansown.com with subject line “MISSING TRACKING LINK”. In the body, include the full name used on the order and the date the order was placed.
*Note: Processing time is subject to change to up to 3 business days if we are experiencing a high volume of orders